Frequently Asked Questions
Everything schools ask before signing up.
Is there really just one plan?
Yes. $229/month includes up to 10 aircraft. Each additional aircraft is $15/month. Every school gets every feature. No tiers, no feature gates, no upsells.
Is there a free trial?
Yes. 30 days, full access, no credit card required. Bring your real data. We don't want you evaluating on fake scenarios.
Are there annual contracts?
No. Month-to-month. Cancel anytime. We earn your business every month.
What counts as an active aircraft?
Any aircraft or simulator not in 'retired' status. If you ground a plane for a month, it still counts. If you permanently retire it, it doesn't.
Do you charge per user?
No. Unlimited staff, instructors, and students on every plan.
What payment processing fees apply?
Standard Stripe rates (2.9% + $0.30 for cards). We add zero markup.
Can I import my data from Flight Schedule Pro?
Yes. The standard path is CSV: export students, instructors, and aircraft from FSP and our wizard auto-maps the columns. You preview matched data before committing. If your school pays for FSP's API module, you can paste your API key for a one-click pull of students, instructors, aircraft, bookings, maintenance, and squawks (no exporting required); most schools don't have this module, so CSV is the standard. A long import can be cancelled and resumed — records already brought over are kept, and if one batch of records fails you can retry just that batch. Either way, most schools switch in a day. White-glove migration available for $500.
Can I import from Flight Circle or other systems?
We support CSV import for students, aircraft, and instructors from any system. If the export format is different, we help with column mapping.
Is my data portable?
Yes. Export everything at any time via CSV or API. Your data is yours. We never hold it hostage.
Do you support Part 141 schools?
Yes. We support both Part 61 and Part 141. Build courses with stages and lessons, grade per-lesson completions, sign off stage completions, and graduate students. Reduced FAA minimums (e.g. Private 35h vs 40h) apply automatically once a student graduates from a 141 course matching their target certificate. Chief, assistant chief, and check instructor flags supported.
Do you have a mobile app?
The student portal and instructor view are fully mobile-responsive. No download required, works in any modern browser. Native Android and iOS apps are coming soon.
Do you integrate with QuickBooks?
Yes. Connect QuickBooks Online once and your customers, invoices, and payments sync automatically every night, plus on-demand from the Billing Hub. CSV export is also available for QuickBooks Desktop or any other accounting tool.
How does maintenance tracking work?
Set Hobbs, tach, or calendar-based due items per aircraft. When an aircraft hits its threshold or a grounding squawk is filed, it automatically pulls off the schedule. Complete the work, return to service.
How secure is my data?
Very. Your school's data is sealed off from every other school's. Sensitive documents like driver's licenses and passports are individually encrypted. Every person sees only what their role allows. Every change is permanently logged. Payments can't double-charge. And errors are caught by continuous automated monitoring. Full details on our Security page.
Can students book themselves?
Yes. Students get their own portal with availability filtering, lesson type selection, and booking, all checked against the same rules staff book under. No more phone calls.
What happens when the slot a student wants is full?
They can save that search to the waitlist. When a matching booking is cancelled, the students waiting for it are offered the opening. The slot is not held for them — whoever claims it first gets it, under the normal booking rules — so an offer is an invitation to claim, not a reservation.
How does the day-of dispatch flow work?
Check the aircraft out, dispatch it, and check it in when it returns. Hobbs and tach go in at check-in with a live preview of what the flight will bill, squawks can be filed on the spot, and a grounding squawk takes the aircraft off the schedule immediately. A flight aborted before takeoff closes cleanly without producing a flight record. Returns that were never closed out show up on a worklist rather than sitting quietly in the calendar.
Can I see where my aircraft are?
Not yet, unless we've talked. There is a fleet map in private beta, running with a single school. It is not generally available, it is not included in a new subscription, and there is no setting that turns it on. Where it does run: when an aircraft is checked out and a volunteer ADS-B receiver happens to be hearing it, the map shows its latest position and how old that observation is. Four things to be clear about: it shows current position only, with no history and no replay; the coverage comes from a receiver network we don't operate, so gaps and delays are normal and worst near the ground; an aircraft with no position on the map has NOT been shown to be on the ground, it just wasn't heard; and it is an operational awareness tool, not a navigation or separation service. If it sounds useful, get in touch and we'll tell you where it stands.
What happens if a QuickBooks sync fails?
You see which part of the sync failed and what the specific problem was, and you can retry just that part rather than re-running everything. The last completed result for each part is kept, so a failure doesn't erase what did go through. One known limitation: every invoice line maps to a single Av8Book Services item in QuickBooks, so totals reconcile there while the per-aircraft and per-instructor breakdown stays on the Av8Book side.
Will a logbook export ever be incomplete?
No. An export checks every batch of records, and the counts and the rows, before handing you a file. If it can't produce a complete export it tells you and refuses, rather than quietly giving you a short file that looks fine.
What happens when a flight is completed?
One action does the paperwork: flight session record, aircraft Hobbs/tach update, maintenance re-evaluation, squawk creation (if any), invoice generation, logbook entry, audit log, email/SMS notifications, and MyFlightbook export (if connected). Money is the one thing we never do behind your back — the invoice lands open for you to review, and settling it is one click against the student's card on file, wallet balance, cash, or check.
Is the AI assistant included?
Two tiers. The in-product Help Chatbot (grounded in our help articles and FAQ) is free for every customer. Right Seat (full read access to your live data, write actions behind a confirmation gate, daily 6 AM briefing) is an optional add-on, billed separately as a flat monthly line on your existing subscription. A school owner can turn it on or off themselves from Settings → Right Seat, where the current price is shown. See /features/right-seat.
Can Right Seat change my data?
Not on its own. Right Seat proposes write actions (cancel a booking, ground a plane, send a notification) by returning a structured preview, and the user must click Confirm before the change actually executes. There is no setting to grant the agent direct write authority; the confirmation gate is enforced in code, not just the UI. Every confirmed action lands in your audit log alongside staff actions.
Still have a question? 30 days, full access, no credit card. Or get us on a call.